Question 1

How do I book a session?

Accepted Answer

Booking a session with us is easy! Just visit our website and use the [booking/contact] form.

Question 2

What if I have a specific date in mind but it's more than a year away?

Accepted Answer

Feel free to reach out to us with your preferred date, even if it's more than a year in advance. It's best to secure your booking with us at least 12 - 18 months in advance to ensure availability and ample time for planning.

Question 3

Do I need to pay upfront when booking in advance?

Accepted Answer

Our payment policies vary, but generally, a deposit or partial payment may be required to confirm your booking in advance. Remember, the earlier you book, the more likely you are to secure your preferred date and time. Feel free to contact us for more information or to start the booking process!

Question 4

How does the payment structure work?

Accepted Answer

To secure your wedding date with us, we follow a simple payment structure of:

• 30% upon confirmation to secure your date

• 60% one month before the wedding day

• 10% upon final delivery of photos and/or videos

This payment structure helps us secure your slot, prepare for your big day and ensure a smooth workflow from planning to final delivery. A payment QR code and details will also be provided for convenience.

Question 5

What if I need to reschedule a session I booked in advance?

Accepted Answer

We understand that plans can change. Please refer to our rescheduling policy in the contract to understand the process and any associated fees.

Question 6

Do we have to provide transportation?

Accepted Answer

Yes couples are required to provide transportation to-and-fro if there are multiple venues and also to the outdoor portion of the session. Providing transportation ensures that the team can focus solely on capturing the event without worrying about travel logistics.

Question 7

What time will the team report?

Accepted Answer

The team will report at least 1 hour before the preparation ends. We usually cover the bride getting ready at her prep venue. However, if both the groom and the bride are at the same prep venue, we could cover both sides.

Question 8

How do you handle adverse weather conditions on the shoot day?

Accepted Answer

Safety is our priority. If weather becomes an issue, it's always a good idea to have a backup plan. We can help you source wet weather locations to ensure your special day goes smoothly.

Question 9

What's your cancellation and refund policy?

Accepted Answer

Out cancellation and refund policy is outlined in our terms and conditions. We aim to be flexible and understanding.

Question 10

Can we split the hours?

Accepted Answer

Unfortunately, coverage hours included in your package cannot be divided or split within a day. You may wish to split the event hours in 2 days with a split day charge of $300 per day. For 13 - 16 hours packages, however, you may split the coverage hours to maximum of 2 days consecutively. Any splitting of additional day, split day charges might be incurred. event breaks are counted as working hours as well.

Question 11

Can we get a second shooter for a few hours only?

Accepted Answer

Minimum hours for a second shooter is 5 hours. Though, we highly recommend couples to get a second shooter for the full hours to maximise possible creative angles.

Question 12

How many photos will be delivered?

Accepted Answer

Unlimited! We strive on documenting your wedding, we don't put a limit as your wedding could have plenty of memorable moments. We give as much as we capture excluding duplicates of photos, test shots and other unusable shots.

Question 13

When will I receive my photos/ film?

Accepted Answer

After the session, we carefully select and edit the best shots. You can expect to receive your photos/ film within 8 - 16 weeks.

Question 14

Will we get a preview of the film before submission?

Accepted Answer

Absolutely! A first draft of the video will be given for you guys to check before we submit.

Question 15

Have more questions?

Accepted Answer

You can always ask us wedding related question along the way. As a collective effort, we will do our best to answer and help couples ensure that their journey throughout will be a pleasant one.

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How do I book a session?

What if I have a specific date in mind but it's more than a year away?

Do I need to pay upfront when booking in advance?

How does the payment structure work?

What if I need to reschedule a session I booked in advance?

Do we have to provide transportation?

What time will the team report?

How do you handle adverse weather conditions on the shoot day?

What's your cancellation and refund policy?

Can we split the hours?

Can we get a second shooter for a few hours only?

How many photos will be delivered?

When will I receive my photos/ film?

Will we get a preview of the film before submission?

Have more questions?

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